Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SHBHCLS005 Mapping and Delivery Guide
Provide on scalp full head and retouch bleach treatments

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency SHBHCLS005 - Provide on scalp full head and retouch bleach treatments
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes, skills and knowledge to consult with clients, analyse existing hair colour and condition and provide on-scalp full head and retouch bleach treatments. It covers bleach treatments to untreated hair and retouch services to maintain already bleached hair.This unit applies to hairdressers and barbers with well-developed skills who work in hairdressing salons or barber shops. They use discretion and judgement to manage the client service and take responsibility for the outcomes of their work.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must be demonstrated in a hairdressing or barbering environment; this can be:

a hairdressing or barbering industry workplace or

a simulated hairdressing or barbering workplace, set up for the purpose of skills assessment that provides services to paying members of the public.

Assessment must ensure use of:

paying clients with different bleach treatment requirements; these can be:

clients in a hairdressing or barbering industry workplace, or

clients in a simulated hairdressing or barbering workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business

sufficient client traffic to allow for prioritisation of tasks so that clients are serviced effectively in a logical sequence

activities that require the individual to work with commercial speed, timing and productivity to:

deal with multiple tasks simultaneously

complete client services within designated timeframes that reflect accepted industry practice

a ventilated product preparation area with:

preparation benches

product storage areas including secure storage for hazardous substances

washing up sink with hot and cold running water for cleaning equipment

operator hand washing facilities:

basin with hot and cold running water

liquid soap

single use towels or hand dryer

a diverse professional range of bleach treatment products to include:

bleach products and toners

a hairdressing or barbering services workstation with:

one mirror per workstation

one adjustable client services chair per workstation

clean client gowns or wraps

clean client towels

one operator trolley per workstation stocked with:

client skin stain prevention products

liquid measure

plastic bowls

applicator brushes

personal protective equipment:

apron

disposable safety masks or safety goggles

rubber or disposable gloves

skin barrier cream

product:

colour charts

instructions

Safety Data Sheets (SDS) or plain English workplace documents or diagrams that interpret SDS content

template client history records

organisational procedures for:

client comfort and safety

work health and safety for providing bleach treatments

waste minimisation

disposal of hazardous and other waste.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:

hold a Certificate III in Hairdressing, or a Certificate III in Barbering, or a Certificate IV in Hairdressing, or be able to demonstrate equivalence of competencies; and

have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a hairdressing qualification; this cannot include any indentured traineeship or apprenticeship period; or

have at least three years full time employment experience as a barber in a shop or salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a barbering qualification; this cannot include any indentured traineeship or apprenticeship period.
Prerequisites/co-requisites
Competency Field Colour and Lightening
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Consult with client and assess hair.
  • Access and review any existing client hair colour history or create for new clients.
  • Determine, through discussion and questioning, client satisfaction or dissatisfaction with current hair colour.
  • Discuss client colour preferences, and expectations of desired level of lift or tone using colour charts to assist.
  • Engage client in discussion about lifestyle and self-care factors that may impact on success of bleach treatment.
  • Visually examine and analyse client skin and hair characteristics, existing hair colour and condition.
  • Consider the interplay of the elements and principles of hair design to visualise, communicate and recommend bleach treatments appropriate for the client.
  • Obtain client agreement to proceed with recommended bleach services.
       
Element: Determine contraindications to bleach treatment.
  • Evaluate client reaction to bleach chemicals through discussion, assessment of history, where available, and completion of a pre-service skin test, as required.
  • Complete a strand test where hair analysis indicates risk to hair structure and condition.
  • Identify contraindications to proceeding with bleach treatment and explain any present to client.
       
Element: Select products and prepare for service.
  • Use knowledge of hair biology and cosmetic chemistry, as it applies to bleach treatments, to ensure effective and safe use of chemicals.
  • Select bleach treatment products to achieve desired lift and tone.
  • Select and prepare equipment according to product instructions and application methods to be used.
  • Take personal precautions to prevent own skin stain and allergic reactions to chemicals throughout preparation and service.
  • Measure and prepare products, according to product instructions and ensure minimal wastage.
  • Apply wraps, towels and skin barrier cream to ensure client protection and safety.
       
Element: Apply and process bleach treatment products.
  • Maintain client and operator comfort and safety throughout bleach service according to organisational procedures.
  • Apply bleach treatment products using methods and following stages shown in product instructions.
  • Ensure even coverage, cross check and complete without damage to client scalp or hairline.
  • Time processing of bleach treatment products to achieve desired lift and tone, according to product instructions, and monitor through observation.
  • Remove residual product at end of processing time, according to product instructions, and apply after-treatment toning products, as required.
  • Use energy and water resources efficiently during service and safely dispose of hazardous and other waste according to organisational procedures.
       
Element: Review service and provide home care advice.
  • Review bleach service outcomes against client expectations and confirm client satisfaction with lift and tone result.
  • Propose remedial action in response to any client concerns and post service analysis of hair condition and colour appearance.
  • Reach agreement with client on proposed solutions through positive and open communication.
  • Advise on and recommend home care products and sun protection strategies.
  • Update client history to include full details of bleaching service.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Consult with client and assess hair.

1.1.Access and review any existing client hair colour history or create for new clients.

1.2.Determine, through discussion and questioning, client satisfaction or dissatisfaction with current hair colour.

1.3.Discuss client colour preferences, and expectations of desired level of lift or tone using colour charts to assist.

1.4.Engage client in discussion about lifestyle and self-care factors that may impact on success of bleach treatment.

1.5.Visually examine and analyse client skin and hair characteristics, existing hair colour and condition.

1.6.Consider the interplay of the elements and principles of hair design to visualise, communicate and recommend bleach treatments appropriate for the client.

1.7.Obtain client agreement to proceed with recommended bleach services.

2. Determine contraindications to bleach treatment.

2.1.Evaluate client reaction to bleach chemicals through discussion, assessment of history, where available, and completion of a pre-service skin test, as required.

2.2.Complete a strand test where hair analysis indicates risk to hair structure and condition.

2.3.Identify contraindications to proceeding with bleach treatment and explain any present to client.

3. Select products and prepare for service.

3.1.Use knowledge of hair biology and cosmetic chemistry, as it applies to bleach treatments, to ensure effective and safe use of chemicals.

3.2.Select bleach treatment products to achieve desired lift and tone.

3.3.Select and prepare equipment according to product instructions and application methods to be used.

3.4.Take personal precautions to prevent own skin stain and allergic reactions to chemicals throughout preparation and service.

3.5.Measure and prepare products, according to product instructions and ensure minimal wastage.

3.6.Apply wraps, towels and skin barrier cream to ensure client protection and safety.

4. Apply and process bleach treatment products.

4.1.Maintain client and operator comfort and safety throughout bleach service according to organisational procedures.

4.2.Apply bleach treatment products using methods and following stages shown in product instructions.

4.3.Ensure even coverage, cross check and complete without damage to client scalp or hairline.

4.4.Time processing of bleach treatment products to achieve desired lift and tone, according to product instructions, and monitor through observation.

4.5.Remove residual product at end of processing time, according to product instructions, and apply after-treatment toning products, as required.

4.6.Use energy and water resources efficiently during service and safely dispose of hazardous and other waste according to organisational procedures.

5. Review service and provide home care advice.

5.1.Review bleach service outcomes against client expectations and confirm client satisfaction with lift and tone result.

5.2.Propose remedial action in response to any client concerns and post service analysis of hair condition and colour appearance.

5.3.Reach agreement with client on proposed solutions through positive and open communication.

5.4.Advise on and recommend home care products and sun protection strategies.

5.5.Update client history to include full details of bleaching service.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

consult with at least six clients, each with different bleach treatment needs, and complete these treatments which consistently achieve desired outcomes to client satisfaction:

on-scalp full head untreated hair for three different clients, using percentage of peroxide according to manufacturer's instructions

retouch for three different clients, using percentage of peroxide according to manufacturer's instructions

for each client, complete a pre-treatment hair analysis covering the following characteristics to recommend appropriate bleach treatments:

natural hair type, texture, porosity, density and elasticity

natural base colour

artificial base colour

hair colour tone

percentage of white hair

presence of lightening agents or artificial hair colour treatments on hair

existing chemical services

skin tone

length of hair

scalp condition

record the following details of the bleach service in the history for each client serviced:

pre-service hair analysis

contraindications

reaction to skin tests or products

bleach treatment products selected

application techniques, processing methods and times

lift, tone and hair condition outcome

recommended home care products.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

colour wheel and its use in toner selection

key characteristics and interrelationships of the elements and principles of hair design and their use in achieving hair lightening effects;

elements of hair design:

line

shape

direction

size

texture

colour

principles of hair design:

balance

gradation

repetition

contrast

harmony

dominance

unity

hair biology, at an elementary level of understanding:

main functions and role of hair

main factors contributing to hair colour

structure and cellular features of hair and hair follicles

process of hair growth and the hair growth cycle

characteristics of normal and damaged hair

physical effects of chemical products and treatments on the skin

main structure, functions and role of the skin and glands:

skin surface anatomy

major epidermal appendages and dermal structures

major cells of the epidermis

role of vascular, connective and nervous tissue in the dermis

distribution and development of skin glands

production, composition and functions of sebum

production, composition and functions of eccrine and apocrine sweat fluids

relationship between hair porosity, texture, condition and the success of bleach treatments

basic concepts of cosmetic chemistry, as they apply to effective and safe use of bleach products:

bonds

molecules

chemical compounds

chemical change

neutralisation

acids and bases

pH

at an elementary level of understanding, the chemical and physical effects on hair structure, texture and colour of:

bleach products and toners

hydrogen peroxide

sunlight

heated hairdressing equipment

contraindications to using bleach products:

hair or scalp damage from previous chemical hair treatments

existing metallic based colour on hair

hair porosity

sunlight or heat affected hair

client allergic reactions

organisation’s bleach products range:

colour chart system

formulation

product purpose

action on the hair

mixing and application instructions

processing and developing times

role and basic content of Safety Data Sheets (SDS) or plain English workplace documents or diagrams that interpret SDS content

stages of bleaching

reasons for selecting different product application methods

basic aspects of local government, state or territory health regulations applicable to providing hair bleaching services

industry practices and organisational procedures for:

client comfort and safety with particular emphasis on:

using gown and towels to protect client clothes

application of barrier creams to face and neckline

avoiding product contact with eyes

monitoring client scalp comfort and condition

work health and safety for providing bleach treatments, with particular emphasis on:

avoiding product contact with operator eyes and skin

avoiding inhalation of fumes during product mixing

using correct posture and adjusting height of client chair to avoid fatigue and injury

minimising wastage of bleach treatment products

waste disposal with particular emphasis on environmentally sound disposal methods for hazardous and other hairdressing waste.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Consult with client and assess hair.

1.1.Access and review any existing client hair colour history or create for new clients.

1.2.Determine, through discussion and questioning, client satisfaction or dissatisfaction with current hair colour.

1.3.Discuss client colour preferences, and expectations of desired level of lift or tone using colour charts to assist.

1.4.Engage client in discussion about lifestyle and self-care factors that may impact on success of bleach treatment.

1.5.Visually examine and analyse client skin and hair characteristics, existing hair colour and condition.

1.6.Consider the interplay of the elements and principles of hair design to visualise, communicate and recommend bleach treatments appropriate for the client.

1.7.Obtain client agreement to proceed with recommended bleach services.

2. Determine contraindications to bleach treatment.

2.1.Evaluate client reaction to bleach chemicals through discussion, assessment of history, where available, and completion of a pre-service skin test, as required.

2.2.Complete a strand test where hair analysis indicates risk to hair structure and condition.

2.3.Identify contraindications to proceeding with bleach treatment and explain any present to client.

3. Select products and prepare for service.

3.1.Use knowledge of hair biology and cosmetic chemistry, as it applies to bleach treatments, to ensure effective and safe use of chemicals.

3.2.Select bleach treatment products to achieve desired lift and tone.

3.3.Select and prepare equipment according to product instructions and application methods to be used.

3.4.Take personal precautions to prevent own skin stain and allergic reactions to chemicals throughout preparation and service.

3.5.Measure and prepare products, according to product instructions and ensure minimal wastage.

3.6.Apply wraps, towels and skin barrier cream to ensure client protection and safety.

4. Apply and process bleach treatment products.

4.1.Maintain client and operator comfort and safety throughout bleach service according to organisational procedures.

4.2.Apply bleach treatment products using methods and following stages shown in product instructions.

4.3.Ensure even coverage, cross check and complete without damage to client scalp or hairline.

4.4.Time processing of bleach treatment products to achieve desired lift and tone, according to product instructions, and monitor through observation.

4.5.Remove residual product at end of processing time, according to product instructions, and apply after-treatment toning products, as required.

4.6.Use energy and water resources efficiently during service and safely dispose of hazardous and other waste according to organisational procedures.

5. Review service and provide home care advice.

5.1.Review bleach service outcomes against client expectations and confirm client satisfaction with lift and tone result.

5.2.Propose remedial action in response to any client concerns and post service analysis of hair condition and colour appearance.

5.3.Reach agreement with client on proposed solutions through positive and open communication.

5.4.Advise on and recommend home care products and sun protection strategies.

5.5.Update client history to include full details of bleaching service.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Access and review any existing client hair colour history or create for new clients. 
Determine, through discussion and questioning, client satisfaction or dissatisfaction with current hair colour. 
Discuss client colour preferences, and expectations of desired level of lift or tone using colour charts to assist. 
Engage client in discussion about lifestyle and self-care factors that may impact on success of bleach treatment. 
Visually examine and analyse client skin and hair characteristics, existing hair colour and condition. 
Consider the interplay of the elements and principles of hair design to visualise, communicate and recommend bleach treatments appropriate for the client. 
Obtain client agreement to proceed with recommended bleach services. 
Evaluate client reaction to bleach chemicals through discussion, assessment of history, where available, and completion of a pre-service skin test, as required. 
Complete a strand test where hair analysis indicates risk to hair structure and condition. 
Identify contraindications to proceeding with bleach treatment and explain any present to client. 
Use knowledge of hair biology and cosmetic chemistry, as it applies to bleach treatments, to ensure effective and safe use of chemicals. 
Select bleach treatment products to achieve desired lift and tone. 
Select and prepare equipment according to product instructions and application methods to be used. 
Take personal precautions to prevent own skin stain and allergic reactions to chemicals throughout preparation and service. 
Measure and prepare products, according to product instructions and ensure minimal wastage. 
Apply wraps, towels and skin barrier cream to ensure client protection and safety. 
Maintain client and operator comfort and safety throughout bleach service according to organisational procedures. 
Apply bleach treatment products using methods and following stages shown in product instructions. 
Ensure even coverage, cross check and complete without damage to client scalp or hairline. 
Time processing of bleach treatment products to achieve desired lift and tone, according to product instructions, and monitor through observation. 
Remove residual product at end of processing time, according to product instructions, and apply after-treatment toning products, as required. 
Use energy and water resources efficiently during service and safely dispose of hazardous and other waste according to organisational procedures. 
Review bleach service outcomes against client expectations and confirm client satisfaction with lift and tone result. 
Propose remedial action in response to any client concerns and post service analysis of hair condition and colour appearance. 
Reach agreement with client on proposed solutions through positive and open communication. 
Advise on and recommend home care products and sun protection strategies. 
Update client history to include full details of bleaching service. 

Forms

Assessment Cover Sheet

SHBHCLS005 - Provide on scalp full head and retouch bleach treatments
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

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Assessment Record Sheet

SHBHCLS005 - Provide on scalp full head and retouch bleach treatments

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

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Student signature:

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